Frequently Asked Questions

All your questions about bet4, answered here

From making a deposit to claiming bonuses, VIP benefits, and technical issues — find detailed answers to any question about bet4 on this page.

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How do I deposit money using bKash?

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How is the wagering on the welcome bonus calculated?

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How long does it take to move up a VIP tier?

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Can you play live casino on mobile?

It is natural to have many questions when using bet4. On this page we have provided simple and detailed answers across five categories — covering devices and technical matters, the VIP program, live dealer games, bonus offers, and payment methods. If you cannot find an answer to your question, you can contact us directly via our 24/7 live chat or by email.

Frequently Asked Questions

Devices & Technical Issues

Yes, bet4 is fully optimized for mobile browsers. You can easily play all games, log in to your account, and deposit or withdraw money from Chrome or Safari on any Android or iOS device — no separate app download needed. The site is built to be easy to use on a touchscreen.

If a page loads slowly, first clear your browser's cache and cookies. In Chrome, you can do this from Settings → Privacy and security → Clear browsing data. Then refresh the page. If the problem persists, try a different browser or check your internet connection. If none of that helps, let us know via live chat.

If the connection drops, bet4's server saves the game state. After logging back in, you can continue from where you left off. However, in live casino games, if the connection is lost for an extended period, the round may be cancelled and your bet returned. For any irregularities, contact us via live chat or at [email protected].

bet4 works correctly on Android (6.0+), iOS (13+), and any desktop or laptop running Windows or macOS. The best experience is on updated versions of Chrome, Firefox, Safari, and Edge. Some features may not display properly on older browser versions, so keeping your browser up to date is recommended.

VIP Program

Members of the bet4 VIP program enjoy weekly cashback, priority customer service, and exclusive promo offers. As you move to higher tiers, the cashback rate increases and personalised service becomes available. Each tier has special perks and rewards that add extra value for regular players.

Every week, a set percentage of your total bets is returned to your account as cashback. The cashback rate depends on your current VIP tier — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and up to 1.0% at Diamond tier. The amount is added directly to your balance.

Your VIP level increases automatically through regular play. The more active you are and the more consistently you play, the faster you will reach the next tier. bet4 monitors player activity and tier upgrades are applied automatically. To see your current tier, log in and check your account profile.

bet4 has five VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; and Diamond — up to 1.0% weekly cashback. Each tier comes with additional perks and exclusive offers.

Live Dealer Games

bet4's live casino has different betting limits at different tables so all types of players can choose a table that suits them. Options range from low-minimum tables all the way up to high-value high-roller tables. Log in and browse the live lobby to pick a table that fits your budget; the limits for each table are clearly shown there.

Yes, bet4's live casino works smoothly in a mobile browser. The full live experience — including HD video streaming and real-time chat — is available on your phone. A stable Wi-Fi or 4G/5G connection is recommended for the best experience. Video may occasionally buffer on a weak connection.

Teen Patti is a three-card game where the goal is to build the strongest hand. Players bet against the dealer and decide whether to "play" or "fold" after seeing their cards. Andar Bahar is simpler — a joker card is revealed and you bet on whether a card of the same value will appear on the left side (Andar) or the right side (Bahar). Both games are very popular in Bangladesh.

In live roulette, a wheel with numbers from 0 to 36 is spun along with a ball. You can bet on a specific number, a group of numbers, a colour (red/black), or odd/even. Betting on a single number pays out the most, while betting on a colour or odd/even gives a higher chance of winning but a lower payout. Every bet type is clearly shown on the table.

Bonuses & Offers

A 200% welcome bonus is automatically applied when you make your first deposit on a new account. For example, depositing ৳1,000 adds ৳2,000 in bonus, bringing your total balance to ৳3,000. The maximum bonus is ৳5,000 — so if you deposit ৳6,000 or more, the bonus is ৳5,000 and the total will be ৳11,000. No separate code is needed.

Slot games generally contribute the most towards completing the wagering requirement. Live casino and table games may also count, but their contribution percentage can differ. For details on which specific games count and by how much, check the terms and conditions page or ask in live chat.

Yes, you can cancel the bonus even after accepting it. However, cancelling the bonus will also void any winnings earned from that bonus. Only the amount you deposited yourself will remain. To cancel a bonus, contact live chat support and they will help you complete the process.

No, the welcome bonus can only be received once per account. It is offered exclusively for new players. Attempting to claim the bonus by creating multiple accounts for one person or household is considered a rule violation and may result in account closure.

bet4's wagering requirement is 20x, calculated only on the bonus amount — not on the deposit amount. For example: if a ৳1,000 deposit earns a ৳2,000 bonus, you need to place ৳2,000 × 20 = ৳40,000 in bets before withdrawing any winnings from the bonus. Once that is met, all winnings from the bonus can be withdrawn normally.

How to Deposit Money

Deposits are usually processed instantly. If the credit does not appear after a few minutes, take the transaction reference number or a screenshot from your payment app and contact us via live chat or at [email protected]. Our team will verify and resolve the issue quickly. Also try refreshing the page once — sometimes a browser cache can cause updates to appear late.

Log in to bet4 and select the "Deposit" option from the dashboard. Choose bKash as the payment method and follow the instructions provided. Send the payment to the specified number and enter the reference number correctly. The minimum deposit amount is ৳200. Once the transaction is successful, your balance is usually updated instantly.

Yes, Nagad is a supported payment method on bet4. From the deposit page, select Nagad, send the payment to the displayed number via the Nagad app, and enter the reference or transaction ID correctly. The minimum deposit via Nagad is also ৳200. There are no extra charges and processing is generally instant.

The minimum deposit amount at bet4 is ৳200 for all payment methods — bKash, Nagad, Rocket, or bank transfer. This is the same for every method. For withdrawals, the minimum amount is ৳1,000. Standard withdrawal processing is completed within 30 minutes to 3 hours.

Still have questions? We are always ready to help

Our support team is available 7 days a week, 24 hours a day in both Bengali and English.
Chat with us directly via live chat or write to us by email — whichever works best for you.